I travel often to Thailand, and depend a lot on my BlackBerry for internet and communication. In the land of smiles and armed with my BB Bold 9790, I have tried the local telcos, for prepaid BB packages from Dtac, AIS and True. While as in Malaysia, I’ve tried TuneTalk, Maxis, Digi and Celcom. Huge difference to the pricing of the packages and the service.
Let’s start (click on the images) with…
I’m inclined to stick with Celcom at this rate, solely for the internet volume and naturally the features. TuneTalk is great when it comes to customer service (though at times they get confusing via call), though most of the time with far better responses than Celcom.
I’m never going back to TrueMove. Quite a horrid experience, since 2011. I recommend AIS, and if you’re a foreigner in Thailand, best to speak to a customer service officer who understands English, patient and professional. I have no problems with their service whether in the AIS stores and the call centre. Problem with Thailand: BB is unpopular and dead.
AIS, along with other Thai telcos, offer expensive BB prepaid packages. There are questionable moments of whether Thailand’s 3G coverage is actually working or simply an illusion. Don’t hold your breath.
As for Malaysia telcos, the main problem is the lack of efficiency in their customer service. Many personnel do not seem to have the right training in managing the customer, or maybe its the “tidak apa” (loosely translated, “Hey Mister, I don’t give a shit”) behaviour of those answering the calls and those manning the booths/stores. Epic fail on Malaysian courtesy.